Refund Policy

At IllumiDev, we are committed to customer satisfaction. This policy describes our refund procedures for the different types of services we offer.

Before work begins: Deposits are 100% refundable if you cancel before we start work.

After work begins: Deposits are non-refundable once work has started, as they cover planning time and allocated resources.

Exception: If we cannot start the project within the agreed timeline for reasons attributable to IllumiDev, we will offer a full refund of the deposit.

If you decide to cancel a project in progress:

• Completed work: You will pay for all work completed up to the cancellation date

• Materials: Any third-party materials or services costs incurred are non-refundable

• Notice: At least 7 days written notice is required

• Deliverables: You will receive all completed and paid deliverables

We will calculate completed work based on the milestones defined in the proposal.

Once a project has been delivered and approved by the client:

• Payments are non-refundable

• We offer a 30-day bug-fix period

• Issues reported within this period are fixed at no additional charge

• Change requests outside the original scope are not eligible for refund

For maintenance or monthly retainer services:

• Cancellation: You can cancel with 30 days notice

• Pro-rata refund: If you cancel mid-month, there is no refund for the current month

• Unused hours: Unused retainer hours do not carry over or get refunded

• Auto-renewal: Services auto-renew unless cancelled

If you are not satisfied with our work:

1. Communicate: Let us know specifically what doesn't meet your expectations

2. Revisions: We will work to resolve the issue within included revisions

3. Mediation: If we cannot reach agreement, we offer good-faith mediation

Our goal is always to find a solution that works for both parties.

We consider refunds in exceptional circumstances:

• Documented medical emergencies

• Natural disasters affecting your business

• Force majeure circumstances

Each case is evaluated individually and requires appropriate documentation.

To request a refund:

1. Submit your request in writing to refunds@illumidev.com

2. Include your name, project, and reason for request

3. Provide relevant documentation if applicable

4. Expect our response within 5 business days

Approved refunds are processed within 10-15 business days to the original payment method.

Refunds are not offered for:

• Change of mind after approving work

• Dissatisfaction with business results (sales, traffic, etc.)

• Third-party services contracted on your behalf

• Domains, hosting, or software licenses purchased

For questions about refunds:

IllumiDev

Email: refunds@illumidev.com

Website: illumidev.com

We respond to all requests within 5 business days.